Previous incidents

January 2024
Jan 24, 2024
1 incident

Partial Outage

Degraded

Resolved Jan 25 at 02:39am UTC

Everything looks to be back to normal. Please reach out to support@keygen.sh if you encounter any issues, or if you have further questions about what occurred.

1 previous update

December 2023
Dec 18, 2023
1 incident

Partial Outage

Resolved Dec 18 at 05:00pm UTC

Today at 7am CST, we experienced a partial outage due to elevated API volume. We scaled up our infrastructure to accommodate the unexpected volume, but due to other factors, we continued to see elevated error rates. This was due to our event backlog filling up faster than we could process (due to multiple factors including webhook delivery failures), eventually leading to an out-of-memory failure on our Redis datastores, resulting in further failed requests. We resolved the webhook-related fa...

November 2023
No incidents reported