API is unavailable
Resolved
Feb 24 at 05:35pm UTC
Webhooks have fully recovered. All systems are back to normal.
Affected services
Licensing & Distribution API
Webhooks
Dashboard
Updated
Feb 24 at 05:18pm UTC
All services have recovered. It may take awhile to work through our webhook backlog. We will continue to monitor the situation.
Affected services
Licensing & Distribution API
Webhooks
Dashboard
Updated
Feb 24 at 05:16pm UTC
Platform functionality is starting to recover. We will continue to monitor as things recover further. Thank you again for your patience.
Affected services
Licensing & Distribution API
Webhooks
Dashboard
Updated
Feb 24 at 05:10pm UTC
We are still waiting on Heroku to restore platform functionality. We have heard reports of some applications recovering, but Keygen is largely still down. Since we have been down for over 30 minutes, we are initiating disaster recovery procedures. We sincerely apologize for the trouble.
Affected services
Licensing & Distribution API
Webhooks
Dashboard
Created
Feb 24 at 04:36pm UTC
We are currently experiencing an outage with an upstream infrastructure provider, Heroku. We are attempting to resolve the issue as quickly as possible. We will post updates here when we have them. Heroku's status is available here: https://status.heroku.com. Comments: https://news.ycombinator.com/item?id=30456688.
Affected services
Licensing & Distribution API
Webhooks
Dashboard